I only ordered one chair at first. The delivery was problem-free, fast and undamaged. The leather was fine, the chair was straight and very well made. So I reordered 3 chairs. 1 chair was damaged under the intact packaging on the leg and wobbled. The others had intolerably large leather scars for the high price. I took photos and sent an email to complain. I was refunded 10% per chair and sent a free replacement for the damaged one, which was then fine again. I was very happy with this agreement. I would have preferred it if everything had worked out perfectly straight away, so only 4 stars, but the store makes a great effort and in retrospect I have nothing to complain about.